FAQS

From where are your products shipped?

The country of shipment will depend on your address and the items you have ordered.

Do I need to pay import tax?

You do not need to pay ！

My order hasn’t arrived on time, what should I do?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please reach out to our customer service team and we will provide you with the latest update.

When I sign for the package, I find the package is damaged.

Before you sign for the package, please check the package carefully if it’s completed without any damage. If it’s damaged, you can refuse to sign for it. Please take a picture to show the problem and contact us soon. We will help you solve the problem.